One Haus Hospitality

A fast-growing, French inspired, artisanal bakery is seeking a Multi Unit General Manager to join the team. They craft fresh, made-from-scratch organic breads, pastries, sweets, and croissants every day, serving guests in eight retail locations, two production bakeries, and through our wholesale partners. Their mission is to create unique moments of indulgence that delight every sense, combining authentic quality with a warm, modern atmosphere.

About the Role

They are seeking a dynamic and experienced Multi-Unit General Manager to oversee multiple bakery locations and lead teams to excellence. This full-time, salaried role is hands-on and people-focused, requiring a strong leader who can inspire teams, deliver outstanding customer experiences, and drive operational and financial success.

Key Responsibilities

Ownership & Accountability

• Be able to take full responsibility for results and environment. Rather than waiting to be told, being able step in, solve problems, and follow through.
• Be open and honest and naturally be able instill a sense of responsibility in their team.
• Take full responsibility for the bakery’s overall performance, including sales, profitability, customer satisfaction, and team culture.
• Proactively identify and resolve challenges, ensuring smooth day-to-day operations.
• Maintain a clean, safe, and organized environment that reflects Fresh Baguette’s standards of excellence.

People Leadership & Development

• Have genuine care about people and see leadership as a way to grow others.
• Ability to coach, give feedback, and celebrate progress, building teams that are stronger, more motivated, and ready to step up. Your success is measured not just by results, but by how your team is developed.
• Recruit, onboard, and retain top talent across roles including customer service associates, bakers, shift supervisors, and assistant managers.
• Actively coach, mentor, and develop team members to grow in their roles and take on greater responsibilities.
• Build strong team bonds by fostering respect, collaboration, and care among all employees.

Business Mindset & Operational Excellence

• Have the ability to think like business owners. Every decision is guided by improving customer experience, increasing sales, and ensuring efficient operations.
• Pay attention to details, track KPIs, and always look for ways to improve processes, quality, and profitability.
• Drive sales growth through local marketing initiatives, community engagement, and business development opportunities.
• Monitor and analyze key performance indicators (KPIs), making data-driven decisions to drive growth.
• Optimize labor, inventory, and production planning to minimize waste and maximize output.
• Uphold Company's standards for product quality, consistency, and presentation.
• Partner with marketing to execute local initiatives that drive traffic, sales, and community engagement.

Adaptability & Autonomy

• Thrive in change and can work independently without constant direction.
• Collaborate effectively at a distance, adjust quickly to new circumstances, and lead their team with resilience. Their curiosity and flexibility make them quick learners who adapt their approach as the business evolves.
• Lead daily bakery operations on the floor, ensuring smooth coordination between front- of-house and back-of-house teams.
• Adjust quickly to new circumstances, from customer needs to operational challenges.
• Take initiative and lead independently while maintaining strong communication with central leadership.
• Encourage agility and problem-solving within the team.

Service Orientation & Charismatic Presence

• Please have a love to serve others and create a welcoming atmosphere. With a natural smile and genuine warmth, they make customers and team members feel valued. Their charisma spreads enthusiasm and energy, inspiring people to enjoy the bakery experience and rally around shared goals. They view every interaction as a chance to delight, connect, and strengthen relationships.
• Lead by example on the bakery floor—welcoming customers with genuine warmth, delivering exceptional service, and inspiring enthusiasm through a charismatic presence.
• Set the tone for a service culture where every team member delights guests and builds loyalty.
• Ensure that customer interactions reflect the values of hospitality, friendliness, and care.

What They Offer

• A leadership role in a growing, values-driven company.
• 20 to 30% performance-based bonus paid quarterly
• 4 weeks PTO
• Health & Dental Insurance
• 401(k) with Company Match up to 5%
• Monthly Wellness Reimbursement
• 40% Employee Discount
• Free Lunch during shifts.
• Anniversary Gift Card to celebrate your milestones with the company
• Opportunities for professional growth and advancement.
• A collaborative, supportive team culture where your impact is visible every day.

Qualifications

• 4+ years of management experience in hospitality, food service, or retail.
• Proven ability to lead and develop teams in a fast-paced, customer-facing environment.
• Strong financial acumen with experience tracking and improving KPIs (sales, labor, food cost, waste, etc.).
• Knowledge of food safety standards and a commitment to maintaining compliance.
• Excellent interpersonal and communication skills; warm, approachable, and able to inspire both staff and customers.
• Hands-on leadership style—comfortable jumping in to bake, prepare sandwiches, or serve guests when needed.
• High adaptability, resilience, and a proactive approach to problem solving.